FAQs
RENT INCREASES & FREEZES
"How does the 6-month rent freeze work?"
When we challenge a Section 13 notice at the First-tier Tribunal, the law automatically pauses the increase. You continue paying your current rent until the Tribunal makes a final decision, and only then would any rent increase take effect. This process although new, there is an educated assumption that this could typically provide a freeze of up to 6 months.
"Can my landlord evict me for challenging the rent?"
Under the Renters’ Rights Act 2025, “revenge evictions” are prohibited. Challenging a rent increase is your legal right. A landlord can only seek possession of the property under very specific grounds, such as selling the property or moving back in themselves.
"What if the Tribunal decides the landlord’s rent was fair?"
The Tribunal sets the rent based on local market data. Even if they agree with the landlord’s figure, you have still benefited from the “freeze” during the months the case was active. Our £103 professional fee is protected by our “No Worse Off” guarantee, if you don’t save more than you paid us, we refund our fee.
DEPOSIT DISPUTES & COMPENSATION
"What is the difference between a 'Dispute' and 'Compensation'?"
A Dispute (£125 fixed fee) is for when the landlord is trying to take money for cleaning or damage. Compensation (25% success fee) is for when the landlord broke the law, such as failing to protect your deposit in a government-backed scheme within 30 days.
"My landlord didn't give me any paperwork when I moved in. Does that matter?"
Yes, it matters immensely. If your landlord failed to provide the “Prescribed Information” they may be legally barred from making any deductions at all, and you could be entitled to up to 3x your deposit in compensation.
"Do I have to go to court for a deposit dispute?"
For standard cleaning or damage disputes, no. We handle the submission through the protection scheme’s internal ADR (Alternative Dispute Resolution) service. Court is only required for compensation claims regarding legal non-compliance.
PROPERTY LICENSING (RRO)
"How do I know if my landlord needs a license?"
Licensing rules vary by local council, but generally, any “House in Multiple Occupation” (HMO) with 5 or more unrelated people requires a mandatory license. Many councils also have “Selective Licensing” for all private rentals. We use our 30 years of experience to audit the council registers for you. In many of the big cities in England, its likely any property you rent, will fall under one of the licensing schemes.
"How much rent can I actually get back?"
Under the 2025 Act, the maximum claim has increased from 12 months to 24 months of rent. If your landlord has been operating an unlicensed property for two years, you could potentially reclaim your entire rent for that period.
"What if I’ve already moved out?"
You may still be able to claim. If your landlord operated the property without the required licence, you may be entitled to apply for a Rent Repayment Order. Depending on when the offence occurred, you may be able to claim for rent paid during the relevant unlicensed period. We can help you check eligibility, prepare the application, and support you through the tribunal process.
GENERIC & TRUST QUESTIONS
"Who is Wai Kwong and why does his experience matter?"
Wai Kwong is our founder and has over 30 years of experience in the English rental market. He has worked within the industry through every major legal change. This experience allows us to speak the “language” of letting agents and spot the compliance errors that a generic claims firm or an automated bot would miss.
"Are you a law firm?"
No. We are professional tenancy advocates and auditors. We provide expert assistance and “Lay Representation” in Tribunals. This allows us to offer more flexible, cost-effective support than a traditional solicitor while still achieving professional results.
"What does 'No-Win, No-Fee' professional labour mean?"
It means we don’t charge for our time or expertise unless we win you a financial settlement or court award. If we don’t deliver a result, you don’t pay us a penny for our work. Note that mandatory government court fees are separate and paid directly to the court system.
"How do I start my Free Audit?"
Simply pick the service that matches your problem and upload your tenancy agreement and any notices you’ve received. We will review them and tell you exactly where you stand within 48 hours.
You do not have to instruct us to use these processes. Section 13 notices, deposit scheme procedures and rent repayment order applications can be dealt with directly by yourself. Our service is optional and is designed for clients who want practical assistance, paperwork support, and guidance through the process to give them the best chance of success.