Terms of Engagement
Nature of Service
Tenant Assist UK provides professional tenancy advocacy, compliance auditing, and case management services. By instructing us, you acknowledge that:
- We are Property Professionals and Advocates, not a firm of solicitors.
- We provide assistance and “Lay Representation” based on 30 years of industry experience.
- Our reports and audits are for the purpose of dispute resolution and do not constitute formal legal advice.
The "Free Audit" Scope
Our initial audit is a preliminary review of the documents you provide. This is a “no-obligation” service. We reserve the right to decline a case following an audit if we believe there is no clear breach of the Renters’ Rights Act 2025 or no viable path to a financial benefit for you.
Fees and Disbursements
- Fixed Fees: Fees for Rent Challenges (£103) and Deposit Audits (£125) are payable upon formal instruction.
- Success Fees: For compensation claims, our professional labour is provided on a “No-Win, No-Fee” basis at a rate of 25% of the total settlement or award.
- Disbursements: Mandatory Government fees (e.g., Tribunal or Court filing fees) are separate from our professional fees and must be paid by the client to the relevant authority (HMCTS).
Our "No Worse Off" Guarantee
For Service 1 (Rent Challenges), if the total financial saving achieved during the “Tribunal Stay” period is less than our professional fee of £103, we will refund our fee in full. This guarantee does not apply to the mandatory £47 Tribunal filing fee.
Client Responsibilities
To provide effective assistance, we require:
- Full and honest disclosure of all tenancy documents and communications.
- Prompt responses to requests for information to meet strict Tribunal deadlines.
- Notification if the landlord contacts you directly to offer a settlement
Confidentiality and Data
We act in total confidence. We will never contact your landlord, letting agent, or any third party without your express permission. Your data is handled in accordance with our Privacy Notice and UK GDPR standards.
Right to Cancel
You may cancel your instruction at any time.
- For Fixed Fee services: If work has already commenced (e.g., a filing has been made), fees are non-refundable.
- For No-Win, No-Fee services: If you settle the claim directly with the landlord after we have issued formal proceedings, our 25% success fee remains payable.
- We are Property Professionals and Advocates, not a firm of solicitors.
- We provide assistance and “Lay Representation” based on 30 years of industry experience.
- Our reports and audits are for the purpose of dispute resolution and do not constitute formal legal advice.